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North Capital Escrow Services

North Capital Escrow Services

How do I add more users to view my custody account?

Connecting to TransactAPI

When creating an offering, how do I connect my escrow account?

Accessing Escrow Accounts

How do we remove people from having access to our deals within the Escrow Portal?

How do I create more users for my Escrow Account?

How do I remove a user from being able to view my escrow accounts?

Escrow Raises

What happens if a raise doesn't meet the minimum? How do we return investors funds?

How do I set up an escrow account?

How much money can we submit via ACH payment method?

Why was I invoiced for a chargeback?

How do I see if an investment has been received?

How do we refund an investor that has already been closed on (funds released to the issuer)?

How do I request a return for an investment?

When is the earliest I can submit an escrow account for review? What information is required to open an escrow account?

How do I update the information on an executed escrow agreement?

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Escrow Closings (Disbursing Funds)

How do I know if an escrow investment is eligible for closing?

How do I submit a request a disbursement from my escrow account?

Refunds and Failed Raises

What is the timeline for an investor to receive their refund once the request has been submitted to North Capital?

Do I need to send an email to escrow-ops@northcapital.com for any refunds that are submitted in TransactAPI?

How do I cancel a refund request?