---
title: What happens if a raise doesn't meet the minimum? How do we return investors funds?
description: When a raise fails to meet the minimum requirement by the contingency date the best option is to send an email to escrow-ops@northcapital.com.
---

[Skip to content](https://support.northcapital.com/knowledge/what-happens-if-a-raise-doesnt-meet-the-minimum-how-do-we-return-investors-funds#main-content)

English

Show submenu for translations

![TransactAPI logo (1).png\]](https://support.northcapital.com/hs-fs/hubfs/TransactAPI%20logo%20(1).png?height=30&name=TransactAPI%20logo%20(1).png)

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)

Open main navigation

Close main navigation

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)
- English
  
  Show submenu for translations
- [Go to northcapital.com](https://www.northcapital.com/)

[Go to northcapital.com](https://www.northcapital.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.northcapital.com/knowledge?hsLang=en)
2. [North Capital Escrow Services](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en)
3. [Refunds & failed raises](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#refunds-failed-raises)

# What happens if a raise doesn't meet the minimum? How do we return investors funds?

## When a raise fails to meet the minimum requirement by the contingency date the best option is to send an email to escrow-ops@northcapital.com.

When a raise fails to meet the minimum requirement by the contingency date the best option is to send an email to escrow-ops@northcapital.com. In the email state the name of the raise and that it failed. We then will promptly return the funds to the investors. We are also monitoring this and we will notify you if the raise doesn't meet the minimum requirement.

ACH payments will be processed on the next business day if they have been held in escrow for more than 60 days. If the funds have not reached this 60-day threshold, we will wait until they do so in escrow. Subsequently, the funds will be returned on the following business day. 

Credit Card payments will go out between 3 to 5 business days.

Wire payments will prompt our team to send a DocuSign to the investor(s) to confirm the wiring information, once confirmed the funds will be wired back within 1-2 business days.

- [Getting Started](https://support.northcapital.com/knowledge/getting-started?hsLang=en#main-content)

    - [How do I get my production API keys and go live?](https://support.northcapital.com/knowledge/getting-started?hsLang=en#how-do-i-get-my-production-api-keys-and-go-live)
    - [What are the standard TransactAPI integration workflows?](https://support.northcapital.com/knowledge/getting-started?hsLang=en#what-are-the-standard-transactapi-integration-workflows)
- [Trades & Payments](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#main-content)

    - [General Trade & Payment Management](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#general-trade-payment-management)
    - [Trade documents & uploads](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#trade-documents-uploads)
    - [DocuSign subscription documents](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#docusign-subscription-documents)
    - [Trade statuses explained](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#trade-statuses-explained)
    - [Wire Transfers](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#wire-transfers)
    - [Payment statuses & error codes](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#payment-statuses-error-codes)
    - [Canceling & unwinding trades / Refunds & returns](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#canceling-unwinding-trades-refunds-returns)
    - [ACH transfers](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#ach-transfers)
    - [Credit & debit card payments](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#credit-debit-card-payments)
    - [Plaid integration](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#plaid-integration)
- [Offerings](https://support.northcapital.com/knowledge/offerings?hsLang=en#main-content)

    - [General](https://support.northcapital.com/knowledge/offerings?hsLang=en#general)
    - [Creating an offering](https://support.northcapital.com/knowledge/offerings?hsLang=en#creating-an-offering)
    - [Offering documents](https://support.northcapital.com/knowledge/offerings?hsLang=en#offering-documents)
    - [Post-offering management](https://support.northcapital.com/knowledge/offerings?hsLang=en#post-offering-management)
- [Accounts & Parties](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#main-content)

    - [Accreditation Verification](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#accreditation-verification)
    - [Account/Party management](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#account-party-management)
    - [KYC & AML](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#kyc-aml)
- [North Capital Escrow Services](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#main-content)

    - [Connecting escrow to an offering](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#connecting-escrow-to-an-offering)
    - [Accessing escrow accounts](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#accessing-escrow-accounts)
    - [Managing an escrow raise](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#managing-an-escrow-raise)
    - [Closing & disbursing funds](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#closing-disbursing-funds)
    - [Refunds & failed raises](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#refunds-failed-raises)
- [North Capital Custody Services](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#main-content)

    - [Opening a custody account](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#opening-a-custody-account)
    - [Updating account information](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#updating-account-information)
    - [Investor Distributions](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#investor-distributions)
- [Account & Admin](https://support.northcapital.com/knowledge/account-admin?hsLang=en#main-content)

    - [API keys & rotation](https://support.northcapital.com/knowledge/account-admin?hsLang=en#api-keys-rotation)
    - [User permissions & access](https://support.northcapital.com/knowledge/account-admin?hsLang=en#user-permissions-access)
    - [Two-factor authentication (2FA)](https://support.northcapital.com/knowledge/account-admin?hsLang=en#two-factor-authentication-2fa)
    - [Webhooks & notifications](https://support.northcapital.com/knowledge/account-admin?hsLang=en#webhooks-notifications)
    - [Billing & invoices](https://support.northcapital.com/knowledge/account-admin?hsLang=en#billing-invoices)
    - [Security](https://support.northcapital.com/knowledge/account-admin?hsLang=en#security)
    - [Error codes & system status](https://support.northcapital.com/knowledge/account-admin?hsLang=en#error-codes-system-status)
- [Opera](https://support.northcapital.com/knowledge/opera?hsLang=en#main-content)

    - [Administrative setup](https://support.northcapital.com/knowledge/opera?hsLang=en#administrative-setup)
    - [Login & access](https://support.northcapital.com/knowledge/opera?hsLang=en#login-access)
    - [Webhooks](https://support.northcapital.com/knowledge/opera?hsLang=en#webhooks)
    - [IQ Tutorials](https://support.northcapital.com/knowledge/opera?hsLang=en#iq-tutorials)

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)

[![Chill listening crop-3](https://support.northcapital.com/hs-fs/hubfs/TransactAPI%20logo%20(1)-1.png?width=132&height=24&name=TransactAPI%20logo%20(1)-1.png "Chill listening crop-3")](http://northcapital.com)

northcapital.com Help Center

Copyright © 2026, North Capital Private Securities