What is the timeline for an investor to receive their refund once the request has been submitted to North Capital?

If the investment was made via credit card the process of returning the funds starts the next business day. The timeline of credit card returns can be 3 to 5 business days. Some institutions take longer to process than others. 

If the investment was made via ACH there is a 60-day chargeback window that has to close before the funds will be sent back to the investor. The window is put in place to protect both North Capital and the Platforms/Issuers from Fraud. If you have any questions about the 60-day window please contact Escrow-ops@northcapital.com. Once the 60-day window is closed we will ACH back the funds to the investor the next business day. 

If the investment was made via Wire or Check our escrow operations team will reach out to the investor via email with a docusign asking for the banking information to send the return via ACH back to the investor. If the escrow operations team does not have an email for the investor they will reach out to the issuer for that email. Once the docusign has been signed the funds will be sent back the same day if it is before 2:00 pm MST, if it is later the funds will be sent the following business day.