--- title: How do we refund an investor that has already been closed on (funds released to the issuer)? description: Gather the banking information for the return and sending the funds back from the issuer's bank account. --- [Skip to content](https://support.northcapital.com/knowledge/how-do-we-refund-an-investor-that-has-already-been-closed-on-funds-released-to-the-issuer#main-content) English Show submenu for translations ![TransactAPI logo (1).png\]](https://support.northcapital.com/hs-fs/hubfs/TransactAPI%20logo%20(1).png?height=30&name=TransactAPI%20logo%20(1).png) - [North Capital Resource Center](https://blog.northcapital.com/resource-center) Open main navigation Close main navigation - [North Capital Resource Center](https://blog.northcapital.com/resource-center) - English Show submenu for translations - [Go to northcapital.com](https://www.northcapital.com/) [Go to northcapital.com](https://www.northcapital.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.northcapital.com/knowledge?hsLang=en) 2. [North Capital Escrow Services](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en) 3. [Refunds & failed raises](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#refunds-failed-raises) # How do we refund an investor that has already been closed on (funds released to the issuer)? ## Gather the banking information for the return and sending the funds back from the issuer's bank account. The best way would be to send the funds directly back to the investor from the issuer's bank account. We can provide the banking information if it is needed to help you get the return to the investor. If you need the information please email [escrow-ops@northcapital.com](mailto:escrow-ops@northcapital.com) and explain the situation and we can provide the banking information for the investor. 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