How do we refund an investor that has already been closed on (funds released to the issuer)?

Gather the banking information for the return and sending the funds back from the issuer's bank account.

The best way would be to send the funds directly back to the investor from the issuer's bank account. We can provide the banking information if it is needed to help you get the return to the investor. If you need the information please email escrow-ops@northcapital.com and explain the situation and we can provide the banking information for the investor.

If you prefer to send the money back to the escrow account and then have North Capital unwind the transaction by sending the funds back via the API that can be done as well. .