---
title: Why was I invoiced for a chargeback?
description: Chargebacks happen with both ACH and Credit Card transactions. Funds are automatically pulled from our escrow account and sent back to the investor. If the investment has already been closed on we the
---

[Skip to content](https://support.northcapital.com/knowledge/why-was-i-invoiced-for-a-chargeback#main-content)

English

Show submenu for translations

![TransactAPI logo (1).png\]](https://support.northcapital.com/hs-fs/hubfs/TransactAPI%20logo%20(1).png?height=30&name=TransactAPI%20logo%20(1).png)

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)

Open main navigation

Close main navigation

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)
- English
  
  Show submenu for translations
- [Go to northcapital.com](https://www.northcapital.com/)

[Go to northcapital.com](https://www.northcapital.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.northcapital.com/knowledge?hsLang=en)
2. [North Capital Escrow Services](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en)
3. [Managing an escrow raise](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#managing-an-escrow-raise)

# Why was I invoiced for a chargeback?

Chargebacks happen with both ACH and Credit Card transactions. Funds are automatically pulled from our escrow account and sent back to the investor. If the investment has already been closed on we then we will invoice for the reversed transaction. 

 You can dispute a ***credit card*** chargeback to attempt to get back the funds. If you would like to do that send [escrow-ops@northcapital.com](mailto:escrow-ops@northcapital.com)  any and all information that would be able to show that the investor did mean to make the investment and we can submit the documents on your behalf.

- [Getting Started](https://support.northcapital.com/knowledge/getting-started?hsLang=en#main-content)

    - [How do I get my production API keys and go live?](https://support.northcapital.com/knowledge/getting-started?hsLang=en#how-do-i-get-my-production-api-keys-and-go-live)
    - [What are the standard TransactAPI integration workflows?](https://support.northcapital.com/knowledge/getting-started?hsLang=en#what-are-the-standard-transactapi-integration-workflows)
- [Trades & Payments](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#main-content)

    - [General Trade & Payment Management](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#general-trade-payment-management)
    - [Trade documents & uploads](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#trade-documents-uploads)
    - [DocuSign subscription documents](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#docusign-subscription-documents)
    - [Trade statuses explained](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#trade-statuses-explained)
    - [Wire Transfers](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#wire-transfers)
    - [Payment statuses & error codes](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#payment-statuses-error-codes)
    - [Canceling & unwinding trades / Refunds & returns](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#canceling-unwinding-trades-refunds-returns)
    - [ACH transfers](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#ach-transfers)
    - [Credit & debit card payments](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#credit-debit-card-payments)
    - [Plaid integration](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#plaid-integration)
- [Offerings](https://support.northcapital.com/knowledge/offerings?hsLang=en#main-content)

    - [General](https://support.northcapital.com/knowledge/offerings?hsLang=en#general)
    - [Creating an offering](https://support.northcapital.com/knowledge/offerings?hsLang=en#creating-an-offering)
    - [Offering documents](https://support.northcapital.com/knowledge/offerings?hsLang=en#offering-documents)
    - [Post-offering management](https://support.northcapital.com/knowledge/offerings?hsLang=en#post-offering-management)
- [Accounts & Parties](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#main-content)

    - [Accreditation Verification](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#accreditation-verification)
    - [Account/Party management](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#account-party-management)
    - [KYC & AML](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#kyc-aml)
- [North Capital Escrow Services](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#main-content)

    - [Connecting escrow to an offering](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#connecting-escrow-to-an-offering)
    - [Accessing escrow accounts](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#accessing-escrow-accounts)
    - [Managing an escrow raise](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#managing-an-escrow-raise)
    - [Closing & disbursing funds](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#closing-disbursing-funds)
    - [Refunds & failed raises](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#refunds-failed-raises)
- [North Capital Custody Services](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#main-content)

    - [Opening a custody account](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#opening-a-custody-account)
    - [Updating account information](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#updating-account-information)
    - [Investor Distributions](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#investor-distributions)
- [Account & Admin](https://support.northcapital.com/knowledge/account-admin?hsLang=en#main-content)

    - [API keys & rotation](https://support.northcapital.com/knowledge/account-admin?hsLang=en#api-keys-rotation)
    - [User permissions & access](https://support.northcapital.com/knowledge/account-admin?hsLang=en#user-permissions-access)
    - [Two-factor authentication (2FA)](https://support.northcapital.com/knowledge/account-admin?hsLang=en#two-factor-authentication-2fa)
    - [Webhooks & notifications](https://support.northcapital.com/knowledge/account-admin?hsLang=en#webhooks-notifications)
    - [Billing & invoices](https://support.northcapital.com/knowledge/account-admin?hsLang=en#billing-invoices)
    - [Security](https://support.northcapital.com/knowledge/account-admin?hsLang=en#security)
    - [Error codes & system status](https://support.northcapital.com/knowledge/account-admin?hsLang=en#error-codes-system-status)
- [Opera](https://support.northcapital.com/knowledge/opera?hsLang=en#main-content)

    - [Administrative setup](https://support.northcapital.com/knowledge/opera?hsLang=en#administrative-setup)
    - [Login & access](https://support.northcapital.com/knowledge/opera?hsLang=en#login-access)
    - [Webhooks](https://support.northcapital.com/knowledge/opera?hsLang=en#webhooks)
    - [IQ Tutorials](https://support.northcapital.com/knowledge/opera?hsLang=en#iq-tutorials)

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)

[![Chill listening crop-3](https://support.northcapital.com/hs-fs/hubfs/TransactAPI%20logo%20(1)-1.png?width=132&height=24&name=TransactAPI%20logo%20(1)-1.png "Chill listening crop-3")](http://northcapital.com)

northcapital.com Help Center

Copyright © 2026, North Capital Private Securities