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Trades & Payments
Creating, managing, and canceling trades/payments. All payment methods: ACH, credit/debit card, wire, and Plaid.
General Trade & Payment Management
- How do I edit the share price on a trade?
- How does the Bulk Upload Trades feature work in the TransactAPI portal?
- Can I move or reassign a trade to a different account?
- How can I edit a trade amount?
- How do I test fund movements (payments) in the sandbox/staging environment?
- Which payment methods does North Capital support? Do you support PayPal or Cryptocurrencies?
- Can I charge a different payment method on an existing trade?
- What does it mean if the "Payment Status" column on the trades table is empty?
- Can I use outside providers for ACH and/or Credit Card?
- What payment methods are accepted from international investors?
- Can my investor switch payment methods for credit card and ACH?
- How do I reprocess a payment from my TransactAPI admin panel?
- Can a trade be broken up into multiple fund movements?
- What legal disclaimers do I need when integrating payment processing?
Trade documents & uploads
DocuSign subscription documents
- How do I link my DocuSign account to my TransactAPI account?
- How do I manually send a DocuSign subscription document from my TransactAPI Dashboard?
- How do I set up my DocuSign template in order to have the fields automatically populate with fields from TransactAPI?
- Which API's should I use if I am not planning on using the DocuSign integration?
- Is it possible to provide other fields/values other than the fields as specified in the TAPI DocuSign Template Manual?
- Is there a webhook for when a user signs subscription documents?
- How do I send a subscription document to a secondary party using DocuSign
- How do I connect my DocuSign account with OAuth2?
Trade statuses explained
Wire Transfers
- Does North Capital accept IRA as a payment method? If so, how is this handled?
- How long does a wire transfer take to clear in your system?
- Is there a limit to the amount that a wire transfer type trade can be created?
- When does a wire transaction show as Funded?
- Do we need to create any external accounts to enable wire payments? What does North Capital need from our end for us to enable this payment method?
Payment statuses & error codes
- How can I run a report to see which trades have a failed payment status?
- What's the best way from the API to know if an ACH or CC payment failed?
- What does it mean when the Payment or Fund Movement Status is 'Returned?'
- What time does TransactAPI submit and settle credit card and ACH transactions?
- What is the best way to test payments and trades in the production environment?
- What does 'Investor external account does not exist / nickname mismatch' mean?
- What statuses can an ACH transfer (externalFundMove) or Credit Card Payment return?
- What are the various ACH/CC error response codes?
- What does the credit card errors 'Do Not Honor' or 'Suspected Fraud' mean?
- Will ccFundMove return an error if the credit card information is invalid?
- What are payment statuses and what do they mean?
- What does the credit card error "3D Secure Authentication Failed" mean?
- What does the 'Primary Party Account does not exist or is not active' error mean?
Canceling & unwinding trades / Refunds & returns
- What are the possible outcomes when I cancel a trade?
- What is the difference between canceling and unwinding a trade?
- What are the possible outcomes when I cancel a trade?
- How do I return funds back to the investor?
- How do I stop a payment from occurring?
- Is there an API method for credit card refunds?
- How to confirm a refund has been processed?
- Is there a way to request a refund of a portion of the investors investment?
- How are funds returned if the trade was sent as wire?
- Are there any fees associated with unwinding a trade?
ACH transfers
- Is there a limit to the amount an ACH transfer can be?
- Is there a way to submit ACH transfers in bulk through the TransactAPI admin panel?
- What is the difference between a "Returned" ACH transfer and an ACH chargeback?
- What routing number do I use when testing an ACH transfer (externalFundMove)?
- How can an investor invest more than $100k via ACH?
- What shows on an investor's bank statement when debited?
- How much money can we submit via ACH payment method?
Credit & debit card payments
- Is North Capital's credit card processing PCI compliant?
- How does real-time payment process with Stripe work?
- How do I test Stripe fund movements (payments) in the sandbox/staging environment?
- Are credit card transaction fees refundable if a credit/debit card trade is canceled?
- Can a credit card payment be Voided with Stripe real-time payment processing enabled?
- Why do some pending Stripe transactions have a different descriptor than what I've set?
- How do I use the linkCreditCard (Stripe) Method for my web application?
- What is the difference between ccFundMove and ccFundMovement?
- When using getCCFundMoveStatus I see 'transactionstatus': 'Approved', What does this mean?
- Are credit card transactions fees displayed within the API, and how much are the fees?
- Is there a way to increase the $5,000.00 credit card limit
- Are debit cards as well as credit cards supported?
- How long does it take for credit card transactions to appear in the escrow account?
- What shows up on an investors credit card statement when investing via credit card?
- Do we need to create any external accounts to enable Credit Card? What does North Capital need from our end for us to enable this payment method?
- What credit card networks are accepted for investments?
Plaid integration
- If Plaid is required for ACH integrations, can ACH info be manually entered using createExternalAccount?
- Is there a way to test the Plaid integration in the TransactAPI sandbox environment?
- When using createExternalAccount is there a required account verification step?
- How does a Plaid integration work? Do you provide an iframe or widget?
- How do I use the linkExternalAccount (Plaid) Method for my web application?
- Do we need to create and manage our own Plaid account?