Trades

General

• How do I edit the share price on a trade?
• Is there a way to test the Plaid integration in the TransactAPI sandbox environment?
• The trade status didn't update when a trade was canceled. Was it successful?
• What are the different outcomes of cancelInvestment?
• How does the Bulk Upload Trades feature work in the TransactAPI portal?
• What does the error "Primary Party Account is not Primary Party Account is not EXIST / ACTIVE" mean?
• Is there a way to edit or transfer a trade from one account to another?
• How can I edit a trade amount?

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Documents

• Could you provide a curl example request for uploadTradeDocument?

DocuSign

• How do I manually send a DocuSign subscription document from my TransactAPI Dashboard?
• How do I link my DocuSign account to my TransactAPI account?
• How do I Send/Resend a DocuSign Subscription Document?
• How do I set up my DocuSign template in order to have the fields automatically populate with fields from TransactAPI?
• Which API's should I use if I am not planning on using the DocuSign integration?
• Is it possible to provide other fields/values other than the fields as specified in the TAPI DocuSign Template Manual?
• Is there a webhook for when a user signs subscription documents?

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Statuses

• What is the difference between canceling and unwinding a trade?
• What do I need to do to trigger the trade to transition to the SETTLED state?
• Is there a way to mark a trade as received (Funded) in the TransactAPI admin panel?
• What are the different Trade Statuses and what do they mean?

Trade Types

• Is there a limit to the amount that a wire transfer type trade can be created?

Wire Transfers

• Does North Capital accept IRA as a payment method? If so, how is this handled?
• How long does a wire transfer take to clear in your system?

Payment Processing

• Can an account be associated with multiple credit cards and bank accounts?
• How do I test fund movements (payments) in the sandbox/staging environment?
• How can I run a report to see which trades have a failed payment status?
• When giving users whose payments failed another chance to re-submit payment, should I create a new trade? Or just call charge the new payment method with the existing trade?
• Which payment methods does North Capital support? Do you support PayPal or Cryptocurrencies?
• How do I stop a payment from occurring?
• What's the best way from the API to know if an ACH or CC payment failed?
• We'd like to give our investors the ability to update their payment method and then re-charge them. Would we be able to use the same trade ID?
• How do I return funds back to the investor?
• What does it mean if the "Payment Status" column on the trades table is empty?
• What does it mean when the Payment or Fund Movement Status is 'Returned?'
• What time does TransactAPI submit and settle credit card and ACH transactions?
• Is the payment method being stored for each trade or per account?
• How do I Stripe fund movements (payments) in the sandbox/staging environment?
• What credit card networks are accepted for investments?
• What disclaimers are required to integrate payment processing APIs?
• What is the best way to test payments and trades in the production environment?
• What does "Investor External Account does not exist / Nickname mismatch" mean when calling externalFundMove?
• What routing number do I use when testing an ACH transfer (externalFundMove)?
• Is there a limit to the amount an ACH transfer can be?
• What statuses can an ACH transfer (externalFundMove) or Credit Card Payment return?
• Is there a way to submit ACH transfers in bulk through the TransactAPI admin panel?
• When using createExternalAccount is there a required account verification step?
• What is the difference between a "Returned" ACH transfer and an ACH chargeback?
• What shows on an investor's bank statement when debited?
• What are the various ACH/CC error response codes?
• Do we need to create any external accounts to enable Credit Card? What does North Capital need from our end for us to enable this payment method?
• What shows up on an investors credit card statement when investing via credit card?
• What does the credit card errors 'Do Not Honor' or 'Suspected Fraud' mean?
• Is there a way to increase the $5,000.00 credit card limit
• Are debit cards as well as credit cards supported?
• How long does it take for credit card transactions to appear in the escrow account?
• What is the best way to pass through the credit card fee to investors?
• Are credit card transactions fees displayed within the API, and how much are the fees?
• When does a wire transaction show as Funded?
• Do we need to create any external accounts to enable wire payments? What does North Capital need from our end for us to enable this payment method?
• Is there an API method for credit card refunds?
• How long does it take for a return to process?
• How are funds returned if the trade was sent as wire?
• Are there any fees associated with unwinding a trade?
• Is there a way to request a refund of a portion of the investors investment?
• How to confirm a refund has been processed?
• What is the difference between ccFundMove and ccFundMovement?
• Will ccFundMove return an error if the credit card information is invalid?
• When using getCCFundMoveStatus I see 'transactionstatus': 'Approved', What does this mean?
• How does a Plaid integration work? Do you provide an iframe or widget?
• Do we need to create and manage our own Plaid account?
• How do I use the linkExternalAccount (Plaid) Method for my web application?
• Are credit card transaction fees refundable if a credit/debit card trade is canceled?
• Can I use outside providers for ACH and/or Credit Card?
• Can a trade be broken up into multiple fund movements?
• What is the difference between Fund Move and Fund Movement?
• What are payment statuses and what do they mean?
• How can an investor invest more than $100k via ACH?
• What payment methods are accepted from international investors?

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