Trades
General
- How do I edit the share price on a trade?
- Is there a way to test the Plaid integration in the TransactAPI sandbox environment?
- The trade status didn't update when a trade was canceled. Was it successful?
- What are the different outcomes of cancelInvestment?
- How does the Bulk Upload Trades feature work in the TransactAPI portal?
- What does the error "Primary Party Account is not Primary Party Account is not EXIST / ACTIVE" mean?
- Is there a way to edit or transfer a trade from one account to another?
- How can I edit a trade amount?
Documents
DocuSign
- How do I manually send a DocuSign subscription document from my TransactAPI Dashboard?
- How do I link my DocuSign account to my TransactAPI account?
- How do I Send/Resend a DocuSign Subscription Document?
- How do I set up my DocuSign template in order to have the fields automatically populate with fields from TransactAPI?
- Which API's should I use if I am not planning on using the DocuSign integration?
- Is it possible to provide other fields/values other than the fields as specified in the TAPI DocuSign Template Manual?
- Is there a webhook for when a user signs subscription documents?
Statuses
Trade Types
Wire Transfers
Payment Processing
- Can an account be associated with multiple credit cards and bank accounts?
- How do I test fund movements (payments) in the sandbox/staging environment?
- How can I run a report to see which trades have a failed payment status?
- When giving users whose payments failed another chance to re-submit payment, should I create a new trade? Or just call charge the new payment method with the existing trade?
- Which payment methods does North Capital support? Do you support PayPal or Cryptocurrencies?
- How do I stop a payment from occurring?
- What's the best way from the API to know if an ACH or CC payment failed?
- We'd like to give our investors the ability to update their payment method and then re-charge them. Would we be able to use the same trade ID?
- How do I return funds back to the investor?
- What does it mean if the "Payment Status" column on the trades table is empty?
- What does it mean when the Payment or Fund Movement Status is 'Returned?'
- What time does TransactAPI submit and settle credit card and ACH transactions?
- Is the payment method being stored for each trade or per account?
- How do I Stripe fund movements (payments) in the sandbox/staging environment?
- What credit card networks are accepted for investments?
- What disclaimers are required to integrate payment processing APIs?
- What is the best way to test payments and trades in the production environment?
- What does "Investor External Account does not exist / Nickname mismatch" mean when calling externalFundMove?
- What routing number do I use when testing an ACH transfer (externalFundMove)?
- Is there a limit to the amount an ACH transfer can be?
- What statuses can an ACH transfer (externalFundMove) or Credit Card Payment return?
- Is there a way to submit ACH transfers in bulk through the TransactAPI admin panel?
- When using createExternalAccount is there a required account verification step?
- What is the difference between a "Returned" ACH transfer and an ACH chargeback?
- What shows on an investor's bank statement when debited?
- What are the various ACH/CC error response codes?
- Do we need to create any external accounts to enable Credit Card? What does North Capital need from our end for us to enable this payment method?
- What shows up on an investors credit card statement when investing via credit card?
- What does the credit card errors 'Do Not Honor' or 'Suspected Fraud' mean?
- Is there a way to increase the $5,000.00 credit card limit
- Are debit cards as well as credit cards supported?
- How long does it take for credit card transactions to appear in the escrow account?
- What is the best way to pass through the credit card fee to investors?
- Are credit card transactions fees displayed within the API, and how much are the fees?
- When does a wire transaction show as Funded?
- Do we need to create any external accounts to enable wire payments? What does North Capital need from our end for us to enable this payment method?
- Is there an API method for credit card refunds?
- How long does it take for a return to process?
- How are funds returned if the trade was sent as wire?
- Are there any fees associated with unwinding a trade?
- Is there a way to request a refund of a portion of the investors investment?
- How to confirm a refund has been processed?
- What is the difference between ccFundMove and ccFundMovement?
- Will ccFundMove return an error if the credit card information is invalid?
- When using getCCFundMoveStatus I see 'transactionstatus': 'Approved', What does this mean?
- How does a Plaid integration work? Do you provide an iframe or widget?
- Do we need to create and manage our own Plaid account?
- How do I use the linkExternalAccount (Plaid) Method for my web application?
- Are credit card transaction fees refundable if a credit/debit card trade is canceled?
- Can I use outside providers for ACH and/or Credit Card?
- Can a trade be broken up into multiple fund movements?
- What is the difference between Fund Move and Fund Movement?
- What are payment statuses and what do they mean?
- How can an investor invest more than $100k via ACH?
- What payment methods are accepted from international investors?