---
title: Why do some pending Stripe transactions have a different descriptor than what I've set?
description: Some banks and card issuers use a 'soft descriptor or 'transaction descriptor' when the transaction is pending but will update to the chosen descriptor once the transaction finalizes.
---

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# Why do some pending Stripe transactions have a different descriptor than what I've set?

## Some banks and card issuers use a 'soft descriptor or 'transaction descriptor' when the transaction is pending but will update to the chosen descriptor once the transaction finalizes.

Unfortunately, North Capital does not have control over what soft descriptor is used by banks and card issuers.

According to Stripe, "Banks and card issuers use several data points from a given transaction to determine which... name and logo to display, and different card issuers use different mapping systems, so the behavior is not consistent across all customers or banking systems."

Please see the following knowledge base articles provided by Stripe:

[Why do customers see statement descriptors that don’t match what I’ve set in Stripe?](https://support.stripe.com/questions/why-do-customers-see-statement-descriptors-that-don-t-match-what-i-ve-set-in-stripe)

[Stripe showing up instead of business name on American Express bank statement](https://support.stripe.com/questions/stripe-showing-up-instead-of-bus)

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