---
title: What's the best way from the API to know if an ACH or CC payment failed?
description: If you would like to be notified in real time of a status update, you would use the updateExternalFundMoveStatus webhook for ACH and updateCCFundMoveStatus for credit card.
---

[Skip to content](https://support.northcapital.com/knowledge/whats-the-best-way-from-the-api-to-know-if-a-payment-failed#main-content)

English

Show submenu for translations

![TransactAPI logo (1).png\]](https://support.northcapital.com/hs-fs/hubfs/TransactAPI%20logo%20(1).png?height=30&name=TransactAPI%20logo%20(1).png)

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)

Open main navigation

Close main navigation

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)
- English
  
  Show submenu for translations
- [Go to northcapital.com](https://www.northcapital.com/)

[Go to northcapital.com](https://www.northcapital.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.northcapital.com/knowledge?hsLang=en)
2. [Trades & Payments](https://support.northcapital.com/knowledge/trades-payments?hsLang=en)
3. [Payment statuses & error codes](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#payment-statuses-error-codes)

# What's the best way from the API to know if an ACH or CC payment failed?

## If you would like to be notified in real time of a status update, you would use the updateExternalFundMoveStatus webhook for ACH and updateCCFundMoveStatus for credit card.

If you are looking in the TransactAPI admin panel, you would be able to view the "Payment Status" on the trades table. You could also navigate to the dashboard and click on "View Payments."

If you are looking up the status via API, you would use the [getExternalFundMoveInfo](https://api.norcapsecurities.com/admin_v3/documentation?mid=MjIx) method or [getCCFundMoveInfo](https://api-sandboxdash.norcapsecurities.com/admin_v3/documentation?mid=MzIy).

If you would like to be notified in real time of a status update, you would use the updateExternalFundMoveStatus webhook for ACH and updateCCFundMoveStatus for credit card.

- [Getting Started](https://support.northcapital.com/knowledge/getting-started?hsLang=en#main-content)

    - [How do I get my production API keys and go live?](https://support.northcapital.com/knowledge/getting-started?hsLang=en#how-do-i-get-my-production-api-keys-and-go-live)
    - [What are the standard TransactAPI integration workflows?](https://support.northcapital.com/knowledge/getting-started?hsLang=en#what-are-the-standard-transactapi-integration-workflows)
- [Trades & Payments](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#main-content)

    - [General Trade & Payment Management](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#general-trade-payment-management)
    - [Trade documents & uploads](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#trade-documents-uploads)
    - [DocuSign subscription documents](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#docusign-subscription-documents)
    - [Trade statuses explained](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#trade-statuses-explained)
    - [Wire Transfers](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#wire-transfers)
    - [Payment statuses & error codes](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#payment-statuses-error-codes)
    - [Canceling & unwinding trades / Refunds & returns](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#canceling-unwinding-trades-refunds-returns)
    - [ACH transfers](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#ach-transfers)
    - [Credit & debit card payments](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#credit-debit-card-payments)
    - [Plaid integration](https://support.northcapital.com/knowledge/trades-payments?hsLang=en#plaid-integration)
- [Offerings](https://support.northcapital.com/knowledge/offerings?hsLang=en#main-content)

    - [General](https://support.northcapital.com/knowledge/offerings?hsLang=en#general)
    - [Creating an offering](https://support.northcapital.com/knowledge/offerings?hsLang=en#creating-an-offering)
    - [Offering documents](https://support.northcapital.com/knowledge/offerings?hsLang=en#offering-documents)
    - [Post-offering management](https://support.northcapital.com/knowledge/offerings?hsLang=en#post-offering-management)
- [Accounts & Parties](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#main-content)

    - [Accreditation Verification](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#accreditation-verification)
    - [Account/Party management](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#account-party-management)
    - [KYC & AML](https://support.northcapital.com/knowledge/accounts-parties?hsLang=en#kyc-aml)
- [North Capital Escrow Services](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#main-content)

    - [Connecting escrow to an offering](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#connecting-escrow-to-an-offering)
    - [Accessing escrow accounts](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#accessing-escrow-accounts)
    - [Managing an escrow raise](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#managing-an-escrow-raise)
    - [Closing & disbursing funds](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#closing-disbursing-funds)
    - [Refunds & failed raises](https://support.northcapital.com/knowledge/north-capital-escrow-services?hsLang=en#refunds-failed-raises)
- [North Capital Custody Services](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#main-content)

    - [Opening a custody account](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#opening-a-custody-account)
    - [Updating account information](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#updating-account-information)
    - [Investor Distributions](https://support.northcapital.com/knowledge/north-capital-custody-services?hsLang=en#investor-distributions)
- [Account & Admin](https://support.northcapital.com/knowledge/account-admin?hsLang=en#main-content)

    - [API keys & rotation](https://support.northcapital.com/knowledge/account-admin?hsLang=en#api-keys-rotation)
    - [User permissions & access](https://support.northcapital.com/knowledge/account-admin?hsLang=en#user-permissions-access)
    - [Two-factor authentication (2FA)](https://support.northcapital.com/knowledge/account-admin?hsLang=en#two-factor-authentication-2fa)
    - [Webhooks & notifications](https://support.northcapital.com/knowledge/account-admin?hsLang=en#webhooks-notifications)
    - [Billing & invoices](https://support.northcapital.com/knowledge/account-admin?hsLang=en#billing-invoices)
    - [Security](https://support.northcapital.com/knowledge/account-admin?hsLang=en#security)
    - [Error codes & system status](https://support.northcapital.com/knowledge/account-admin?hsLang=en#error-codes-system-status)
- [Opera](https://support.northcapital.com/knowledge/opera?hsLang=en#main-content)

    - [Administrative setup](https://support.northcapital.com/knowledge/opera?hsLang=en#administrative-setup)
    - [Login & access](https://support.northcapital.com/knowledge/opera?hsLang=en#login-access)
    - [Webhooks](https://support.northcapital.com/knowledge/opera?hsLang=en#webhooks)
    - [IQ Tutorials](https://support.northcapital.com/knowledge/opera?hsLang=en#iq-tutorials)

- [North Capital Resource Center](https://blog.northcapital.com/resource-center)

[![Chill listening crop-3](https://support.northcapital.com/hs-fs/hubfs/TransactAPI%20logo%20(1)-1.png?width=132&height=24&name=TransactAPI%20logo%20(1)-1.png "Chill listening crop-3")](http://northcapital.com)

northcapital.com Help Center

Copyright © 2026, North Capital Private Securities