How Do I Unlock a User in TransactAPI

A user is locked out of their account after 3 failed login attempts. Any system admin with permissions to view and edit other client users is able to unlock locked users.

To unlock a user:

From the TransactAPI Dashboard, navigate to the Administrative View

Select the Client User button

Change user Status from Locked to Active

This will unlock the user as well as send a password reset email that can be used optionally.